GetMod logo Vibration plate
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Support Center

Official GetMod support for designated Bluetooth Low Energy hardware: pairing, controls, troubleshooting, privacy, and contact information.

Official product support

Get connected.
Stay in control.

GetMod is the companion controller for compatible Bluetooth Low Energy hardware. Find setup instructions, control guidance, troubleshooting, privacy information, and direct support in one place.

Direct Bluetooth connection No account required iPhone & iPad
GETMOD DEVICE READY
PowerON
ModeAUTO
Level10
⌁
PowerToggle device
M
ModeAuto / Manual
+
IncreaseRaise level
−
DecreaseLower level
Last action Level increased Now

Pair in four clear steps

Start with the hardware powered off and your Apple device nearby.

01

Power on the hardware

Turn on the designated hardware and place it in discoverable mode within a few metres of your iPhone or iPad.

02

Allow Bluetooth

Open GetMod, choose Connect device, tap Scan, and allow Bluetooth access when iOS asks.

03

Select your hardware

Choose the designated product from the nearby device list and keep both devices close while GetMod checks compatibility.

04

Wait for Device ready

Use the remote only after the green READY state appears. Every command is then recorded under Recent actions.

Remote controls

Four controls, one clear workflow. The device state and Recent actions area confirm what GetMod attempted to send.

Control Function Expected hardware response
Power Switch the designated hardware between active and standby states. [REPLACE: VISIBLE POWER RESPONSE]
Mode Switch between the hardware's Auto and Manual operating modes. [REPLACE: VISIBLE MODE RESPONSE]
Increase Raise the current device level by one step. [REPLACE: VISIBLE INCREASE RESPONSE]
Decrease Lower the current device level by one step. [REPLACE: VISIBLE DECREASE RESPONSE]
Complete hardware response description: [REPLACE: DESCRIBE THE VISIBLE HARDWARE RESPONSE TO POWER, MODE, INCREASE, AND DECREASE]

Designated hardware

GetMod is designed for a specific BLE control protocol. Ordinary speakers, headphones, and unrelated Bluetooth products are not supported.

Hardware brand
GetMod
Product / Model
Vibration plate
Official website
GetMod.com
BLE
Verified before control

GetMod enables controls only after it finds the designated BLE control service and a writable characteristic. Seeing a device in the scan list does not by itself confirm compatibility.

Troubleshooting

Answers when something interrupts the connection.

Why is my hardware not listed?
Confirm the hardware is powered on, awake, and within a few metres of your Apple device. Make sure Bluetooth access is allowed for GetMod and that the hardware is not already connected to another phone or tablet. Restart the hardware, then scan again.
Why does GetMod say the device is not compatible?
A device can appear in a Bluetooth scan but use a different control protocol. GetMod unlocks the remote only after it verifies the designated Bluetooth Low Energy service and a writable control characteristic.
Why did the hardware disconnect?
Bluetooth range, low hardware power, radio interference, or a connection from another device can interrupt the link. Keep the hardware nearby, confirm it is powered, and reconnect from GetMod's device panel.
Why do the control buttons appear unavailable?
The controls remain locked until GetMod displays “Device ready.” If the app is still scanning, connecting, or checking compatibility, wait for the process to finish or reconnect the hardware.
Does GetMod require an account or internet connection?
No account or password is required. Core hardware discovery and control use a direct Bluetooth Low Energy connection and do not require Wi-Fi or a developer-operated cloud service.
Does Demo Mode control real hardware?
No. Demo Mode is clearly labelled, operates locally, and does not send Bluetooth commands. Exit Demo Mode and connect the designated hardware for real control.

What you need

GetMod is a hardware companion, not a universal Bluetooth remote.

01

Designated hardware

[REPLACE: PRODUCT NAME AND MODEL]

02

Apple device

Compatible iPhone or iPad with Bluetooth Low Energy support.

03

Bluetooth access

Permission is requested when you choose to begin a device scan.

04

No account needed

No username, password, subscription, or cloud connection is required.

Privacy

Bluetooth control, designed to stay local.

GetMod uses Bluetooth to discover, connect to, and send commands to the designated nearby hardware. Core controls do not require a GetMod account or developer-operated cloud service.

Bluetooth access Used for nearby hardware discovery, connection, and direct control.
Stored locally Saved hardware identifier/name, onboarding state, and app preferences.
Local deletion Forget the saved accessory in GetMod, or uninstall the app to remove local app data.
Before publication [REPLACE: VERIFY FINAL APP AND ALL THIRD-PARTY SDK DATA PRACTICES, THEN LINK THE COMPLETE PRIVACY POLICY]

Contact support

Need product-specific help? Include your Apple device model, iOS/iPadOS version, designated hardware model, and a short description of what happened. Never send passwords or sensitive personal information.

Support email
services@getmod.com
Target response time
24H

Reach us via email for detailed inquiries.
We aim to respond within 2 business days.

Privacy note: Never send passwords or sensitive personal information. All communications are confidential.